Progress Consulting Ltd – Privacy Notice V1124

Introduction

Progress Consulting Ltd (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Notice explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or otherwise engage with us. This notice is in compliance with the General Data Protection Regulation (GDPR) and other relevant data protection legislation.

  1. Who We Are

Progress Consulting Ltd 

  • Address: 3 Victoria Avenue, Harrogate HG1 1EQ
  • Contact Email: office@progressconsulting.org.uk
  • Contact Number: 01423 582350

For any data protection inquiries, you can contact our Data Protection Officer (DPO) at office@progressconsulting.org.uk.

  1. What Information We Collect

We may collect various types of personal data, including but not limited to:

  • Contact Information: such as your name, email address, postal address, and phone number.
  • Account Information: username, password, and other registration details when you create an account with us.
  • Transaction Information: payment details, purchase history, and transaction records.
  • Technical Information: IP address, browser type, device information, and information collected through cookies and similar technologies.
  • Usage Information: how you use our website or services, including pages visited and links clicked.

  1. How We Use Your Information

We use personal data for the following purposes:

  • Providing Services: to deliver, personalize, and improve our services based on your preferences and usage patterns.
  • Communication: to send you updates, promotions, and notifications, or to respond to your inquiries.
  • Transaction Processing: to process payments and fulfil orders.
  • Improvement of Services: to analyse data for service improvement, troubleshoot issues, and enhance user experience.
  • Compliance and Legal Obligations: to comply with laws and regulations, protect our rights, and prevent fraud.

  1. Legal Bases for Processing Personal Data

We process your personal data based on the following legal grounds:

  • Consent: for sending marketing communications (where consent is required).
  • Contractual Necessity: to fulfil our contractual obligations to you, such as processing payments.
  • Legal Obligation: to comply with legal and regulatory requirements.
  • Legitimate Interests: where it is necessary to pursue our legitimate interests, such as improving our services and ensuring security, without infringing on your rights.

  1. How We Share Your Information

We may share your personal data in the following circumstances:

  • With Service Providers: who assist us in operating our website, conducting our business, and servicing you, such as payment processors and IT service providers.
  • Legal Requirements: when required to comply with laws or regulations, or to respond to legal requests.

  1. International Data Transfers

N/A

  1. How We Protect Your Information

We take the security of your personal data seriously and have implemented appropriate technical and organisational measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal data. This includes encryption, access controls, and regular security assessments.

  1. How Long We Keep Your Information

We retain your personal data only as long as necessary to fulfil the purposes outlined in this Privacy Notice or as required by law. When data is no longer needed, we securely delete or anonymize it.

  1. Your Data Protection Rights

Under data protection laws, you have rights regarding your personal data, including:

  • Access: You may request access to your personal data and receive a copy.
  • Correction: You may request that inaccurate data be corrected.
  • Erasure: You may request that your personal data be deleted.
  • Restriction: You may request a restriction on processing under certain circumstances.
  • Data Portability: You may request a copy of your data in a structured, machine-readable format.
  • Objection: You may object to processing based on legitimate interests, and we will honour this unless we have compelling legal grounds.

To exercise your rights, contact our DPO at office@progressconsulting.org.uk We will respond to all requests within one month.

  1. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience, analyse website traffic, and understand usage patterns. You can manage cookie preferences in your browser settings. 

  1. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, privacy policies, or practices of third-party sites. We encourage you to review their privacy policies before providing any personal data.

  1. Changes to This Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on our website, and we recommend you review it periodically.

  1. Contact Us

If you have any questions, concerns, or complaints about our Privacy Notice or data processing practices, please contact us at:

  • Email: office@progressconsulting.org.uk
  • Phone: 01423 582350
  • Mail: 3 Victoria Avenue, Harrogate HG1 1EQ

Last Updated: 12th November 2024